SeniorAdministrator - Ansible, Terraform, GITHub

About the role

The Senior Administrator in Support and Operations plays a crucial role in delivering advanced technical support and ensuring operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain security compliance.

What you'll do

• Provide Advanced Technical Support By Utilizing Ansible And Terraform To Automate And Streamline Operational Processes
• Troubleshoot And Resolve Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Technical And Security Issues Using Git…
• Participate In Knowledge Base Update And Management Initiatives, Creating Documentation And Training Materials
• Manage And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security…
• Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases

What you need

• Terraform
• Ansible
• Git
• Root cause analysis
• CI/CD
• Jenkins
• Any graduate