SeniorAdministrator - Asset Management, ServiceNow

About the role

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

What you'll do

• Provide Advanced Technical Support For Asset Management And Itil Processes By Diagnosing And Resolving Complex Incidents Using Servicenow And Bmc Remedy
• Perform Root Cause Analysis On Escalated Incidents, Implementing Corrective Actions To Address Technical And Security Issues, Thereby Minimizing Future Occurrences
• Drive Value-Added Initiatives, Including Updating And Managing Knowledge Base Articles
• Resolve Complex Tickets Within Defined Slas By Collaborating With Cross-Functional Support Teams
• Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases

What you need

• ServiceNow
• ITIL
• Ticketing tools
• Root cause analysis
• Any graduate