SeniorAdministrator - Asset Management, ServiceNow

About the role

The ServiceNow L2 Analyst provides advanced operational support for the ServiceNow platform, handling incidents, service requests, problem investigations, and minor enhancements across ITSM modules while ensuring platform stability and SLA adherence

What you'll do

• Resolve L2-level incidents and service requests for ServiceNow (Incident, Problem, Change, Request, Knowledge, CMDB)
• Perform root cause analysis and support problem management activities
• Configure and maintain workflows, business rules, client scripts, UI policies, and notifications
• Support CMDB health, data quality, and CI relationships
• Assist with change implementations, testing, and deployments in non-prod/prod environments

What you need

• 2–4 yrs of experience
• ServiceNow
• ITIL
• Root cause analysis
• SOP writing
• Any graduate

Good to have

• JavaScript