SeniorAdministrator - AWS IAC, Terraform,Python

About the role

The Senior Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions.

What you'll do

• Provide Advanced Technical Support For Complex Incidents Using Aws, Terraform, And Ansible, Ensuring Timely Resolution And Adherence To Quality Standards
• Conduct Thorough Root Cause Analysis For Escalated Issues, Leveraging Python And Aws Cloud Formation To Implement Effective Solutions And Enhance System Reliability
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members
• Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring A Seamless Operational Workflow And Robust Security Posture
• Foster Positive Customer Experiences And Achieve High Csat Scores By Driving First Call Resolution And Minimizing Case Reopens Through Proactive Issue Mitigation And…

What you need

• AWS
• Terraform
• Python
• Ansible
• Root cause analysis
• Any graduate

Good to have

• ITIL