SeniorAdministrator - AWS PaaS, Terraform

About the role

The Sr. AWS Support Administrator plays a crucial role in ensuring the seamless operation of AWS platforms by providing advanced technical support, troubleshooting complex issues, and conducting thorough root cause analyses. This position is integral to maintaining high customer satisfaction levels and operational efficiency through proactive solutions and collaborative efforts with cross-functional teams.

What you'll do

• Provide Advanced Technical Support By Utilizing Aws Paas And Terraform To Resolve Complex Incidents, Conduct Root Cause Analysis
• Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies While Managing And Resolving Complex Support Tickets Within Agreed Slas
• Develop And Maintain A Knowledge Base By Documenting Solutions And Best Practices, Alongside Training And Coaching Analysts To Enhance Team Capabilities And Performance
• Collaborate With Other Support Teams To Ensure Seamless Operations And Uphold A Robust Security Posture Across Aws Environments
• Enhance Customer Experience By Achieving High First Call Resolution Rates, Minimizing Case Reopens

What you need

• AWS
• Terraform
• Root cause analysis
• Any graduate