SeniorAdministrator - AWS PaaS, Terraform

About the role

We are looking for a skilled and proactive L3 Cloud Platform Engineer with strong hands-on experience in AWS PaaS and managed cloud services. The ideal candidate will support design, implementation, and operation of cloud-native platforms, troubleshoot production issues on AWS managed services, and enable application teams through standardized, scalable, and secure PaaS offerings.\r

What you'll do

• Provide Advanced Technical Support By Utilizing Aws Paas And Terraform To Resolve Complex Incidents, Conduct Root Cause Analysis
• Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies While Managing And Resolving Complex Support Tickets Within Agreed Slas
• Develop And Maintain A Knowledge Base By Documenting Solutions And Best Practices, Alongside Training And Coaching Analysts To Enhance Team Capabilities And Performance
• Collaborate With Other Support Teams To Ensure Seamless Operations And Uphold A Robust Security Posture Across Aws Environments
• Enhance Customer Experience By Achieving High First Call Resolution Rates, Minimizing Case Reopens

What you need

• 8–10 yrs of experience
• AWS
• Terraform
• Root cause analysis
• Any graduate