SeniorAdministrator - Azure DevOps, Terraform

About the role

The Sr. Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence in IaC and Terraform environments. This position is vital for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions, ultimately ensuring customer satisfaction and adherence to quality standards.

What you'll do

• Provide Advanced Technical Support By Utilizing Terraform And Azure Iaas/Paas To Troubleshoot Complex Incidents
• Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Robust Solutions To Address Technical And Security Issues Within Azure Kubernetes Environments
• Facilitate Knowledge Management By Updating And Maintaining The Knowledge Base, Contributing To Continuous Improvement Processes
• Resolve Complex Support Tickets By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations And Reinforcing The Organization'S Security Posture
• Enhance Customer Experience And Satisfaction Through Effective First Call Resolution Strategies

What you need

• Terraform
• Azure
• Kubernetes
• Root cause analysis
• Any graduate