SeniorAdministrator - AzureMSSQL DBA, Microsoft Azure

About the role

The Senior Administrator in Support & Operations plays a crucial role in providing advanced technical support and operational excellence. This position focuses on troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction and ensure compliance with established quality standards.

What you'll do

• Provide Advanced Technical Support By Leveraging Expertise In Mssql Database Architecture And Azure Mysql Dba To Troubleshoot And Resolve Complex Incidents
• Conduct Thorough Root Cause Analyses For Escalated Incidents And Collaborate With Cross-Functional Teams To Implement Robust Solutions
• Engage In Value-Adding Activities Such As Updating The Knowledge Base And Delivering Training Sessions For New Team Members, Fostering A Culture Of Continuous Improvement
• Resolve Complex Support Tickets Within Agreed Slas By Utilizing Azure Iaas And Dba Tools
• Enhance Customer Experience And Drive Csat Metrics By Achieving First Call Resolution And Minimizing Case Reopens, While Proactively Addressing Potential Security Threats

What you need

• Azure
• SQL
• SQL Server
• Root cause analysis
• Any graduate