SeniorAdministrator - Change Management, ServiceNow

About the role

We are seeking an ITSM Technical Engineer responsible for operational support, troubleshooting, administration, and enhancement of enterprise ITSM platforms. The candidate will serve as the highest technical escalation point for platform incidents and support automation initiatives. We are seeking an ITSM Technical Engineer responsible for operational support, troubleshooting, administration, and enhancement of enterprise ITSM platforms.

What you'll do

• Provide L2 & L3 support for ITSM platforms
• Troubleshoot and resolve platform performance and functional issues
• Perform root cause analysis and implement preventive measures
• Support Incident, Change, Problem, Request, CMDB, and Knowledge modules
• Manage integrations with monitoring, automation, and infrastructure tools

What you need

• ServiceNow
• Change management
• ITIL
• SQL
• JavaScript
• Root cause analysis
• Any graduate

Good to have

• Python
• PowerShell