SeniorAdministrator - Change Management, ServiceNow

About the role

SeniorAdministrator - Change Management, ServiceNow at HCLTech. Review change requests to confirm that scope, business impact, risk, implementation, testing, validation, and rollback plans are clearly documented.

What you'll do

• Review change requests to confirm that scope, business impact, risk, implementation, testing, validation, and rollback plans are clearly documented
• Coordinate Normal, Standard, and Emergency Changes in line with the agreed ITIL Change Management process
• Support Change Advisory Board (CAB) and Emergency CAB meetings by preparing agendas, reviewing changes, recording decisions, and tracking actions
• Maintain the change calendar and identify scheduling conflicts, dependencies, blackout periods, and potential service impacts
• Coordinate with technical teams, project managers, service owners, vendors, and business stakeholders throughout the change lifecycle

What you need

• ServiceNow
• Change management
• ITIL
• Any graduate