SeniorAdministrator - Change Management, ServiceNow

About the role

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

What you'll do

• Provide Advanced Technical Support For Complex Incidents Related To Change Management And Itil Processes
• Collaborate With Cross-Functional Teams To Resolve Escalated Issues Within Agreed Slas
• Manage And Update The Knowledge Base, Ensuring Documentation Is Current And Accessible
• Resolve Complex Tickets Effectively, Minimizing Rejected Resolutions And Re-Open Cases
• Adhere To Quality Standards And Regulatory Requirements, Promoting Company Policies And Best Practices Within The Team To Foster A Culture Of Continuous Improvement

What you need

• ServiceNow
• Change management
• ITIL
• Root cause analysis
• Ticketing tools
• Any graduate