SeniorAdministrator - CitrixVirtualDesktopsEssentials

About the role

Proficient in managing Citrix XenApp and XenDesktop 6.x & 7.x solutions. How to install and upgrade PVS Servers, what is PVS boot process, and what services are required for PVS boot. Assigning & allocation of VDI to end users as per requirement Citrix Product upgradation and Migration tasks including hotfix management.

What you'll do

• (1.) To adhere to quality standards, regulatory requirements and company policies
• (2.) To provide support for on call escalations and doing incident & problem management
• (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team
• (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• Coming from a Strong Troubleshooting background

What you need

• 8–14 yrs of experience
• Active Directory
• Troubleshooting
• Windows
• ServiceNow
• SOP writing
• B.Tech or B.E. or B.Sc or BCA