SeniorAdministrator - IAM Project management

About the role

The Senior Administrator for Support and Operations plays a crucial role in providing advanced technical support and operational excellence within the Identity and Access Management (IAM) domain. This role focuses on troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and security posture.

What you'll do

• Provide Technical Leadership By Adhering To Quality Standards, Regulatory Requirements
• Deliver Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis
• Engage In Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Team Members
• Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Robust Security Posture
• Drive Positive Customer Experiences And Improve Csat Metrics Through Effective First Call Resolution Strategies

What you need

• IAM
• Project management
• Root cause analysis
• Compliance
• Any graduate

Good to have

• CISSP