SeniorAdministrator - IBM DB2 for z/OS

About the role

The Senior DB2 Administrator is responsible for delivering advanced technical support and operational oversight in DB2 systems, with a focus on performance tuning and troubleshooting. This role plays a critical part in ensuring customer satisfaction through effective incident resolution, root cause analysis, and adherence to quality standards, ultimately contributing to the operational excellence of the organization.

What you'll do

• Provide Advanced Troubleshooting And Technical Support For Db2 Z/Os Systems, Performing Root Cause Analysis To Resolve Complex Incidents Efficiently And Effectively
• Implement Performance Tuning Strategies For Db2 Databases, Optimizing System Performance And Ensuring High Availability In Line With Industry Best Practices
• Manage And Update The Knowledge Base, Contributing To Documentation That Enhances Team Efficiency And Supports Ongoing Training Initiatives For New Analysts
• Collaborate With Cross-Functional Support Teams To Address Complex Tickets, Ensuring Timely Resolution Within Agreed Slas And Maintaining A Robust Security Posture
• Foster Positive Customer Experiences By Achieving High First Call Resolution Rates And Minimizing Case Reopens, While Proactively Addressing Potential Security Threats

What you need

• Mainframe
• Root cause analysis
• Any graduate