SeniorAdministrator - IBM QRadar (SIEM Software)

About the role

The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support for IBM QRADAR implementations. This position is essential for troubleshooting complex security incidents, performing root cause analyses, and ensuring compliance with quality standards. The role emphasizes enhancing customer satisfaction through effective issue resolution and operational excellence.

What you'll do

• Implement And Manage Ibm Qradar To Ensure Optimal Performance And Adherence To Quality Standards, Regulatory Requirements, And Company Policies
• Provide Expert-Level Support For Complex Incidents Escalated By Analysts
• Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Competencies
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Maintain Seamless Operations And Strengthen Security Posture
• Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings

What you need

• SIEM
• Compliance
• Any graduate

Good to have

• CISSP