SeniorAdministrator - IT General Controls (ITGC), SAP S/4HANA Security

About the role

The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting for complex incidents. This position focuses on ensuring compliance with quality standards and regulatory requirements while enhancing customer satisfaction through effective resolutions and proactive measures.

What you'll do

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Managing Sox Itgcs And Sap Security Protocols To Ensure Compliance And Security Integrity
• Provide Advanced Support For Complex Incidents Escalated By Analysts, Conducting Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And…
• Facilitate Value-Adding Activities, Including Knowledge Base Updates And Management
• Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture
• Ensure A Positive Customer Experience And Achieve High Customer Satisfaction (Csat) Scores Through Effective First Call Resolution And Minimizing Rejected Resolutions Or…

What you need

• SAP
• SAP HANA
• SOX
• Root cause analysis
• Data privacy
• Any graduate

Good to have

• CISA