SeniorAdministrator - Mainframe Automation Tools

About the role

As a Senior Administrator in Support & Operations, you will play a crucial role in delivering advanced technical support and solutions for Mainframe and Message Automation systems. Your expertise will be essential in troubleshooting complex incidents, conducting root cause analyses, and ensuring a high level of customer satisfaction.

What you'll do

• Provide Advanced Technical Support For Mainframe Automation And Message Automation Systems By Conducting Root Cause Analysis And Implementing Effective Solutions To…
• Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Enhancing Operational Efficiency And Maintaining A Robust Security Posture
• Lead Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members
• Ensure Positive Customer Experience And High Customer Satisfaction (Csat) Through First Call Resolution Initiatives, Minimizing Rejected Resolutions
• Advocate For Continuous Improvement By Analyzing Incident Trends And Implementing Proactive Measures To Mitigate Future Technical And Security Issues

What you need

• Mainframe
• Root cause analysis
• Any graduate

Good to have

• ITIL