SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

About the role

Krisp V2V Translation Platform Operator Role code: SD_Krisp_L2 | Level 2 | Service Desk Services – AI-Enabled Multilingual Support Reports to Service window Platform Service Desk Manager / Lead (SD Manager L3) Aligned to supported language windows (8x5) and English 24x7 Location Languages in scope HCLTech India (platform operations) 8 non-English languages of the 9 supported Krisp — Live Voice-to-Voice and real-time chat translation ROLE PURPOSE Scope ref.

What you'll do

• KEY RESPONSIBILITIES – CONTRACTUAL SCOPE
• Administer and operate the V2V and real-time chat translation platform: language pair configuration, agent provisioning
• Monitor translation quality, latency and session stability in live operation; detect and remediate dialogue and language errors
• Support agents in real time during translated interactions, including fallback to a native-language agent or callback where translation quality is insufficient
• Manage platform Incidents and Changes with the vendor, including root cause follow-up, release validation and regression checks before deployment to production queues

What you need

• 3–6 yrs of experience
• Windows
• Data privacy
• ITIL
• Any graduate