SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

About the role

We are seeking an experienced Remote Desktop Engineer with 5–6 years of experience in end-user computing, remote desktop support, and enterprise IT operations. The ideal candidate will have strong hands-on expertise in troubleshooting Windows desktops, laptops, virtual desktop environments, Microsoft 365 applications, VPN/connectivity issues, and endpoint-related incidents across geographically distributed users.

What you'll do

• Provide Level 2/Level 3 remote desktop support for end users across multiple geographic locations and time zones
• Diagnose and resolve complex issues related to Windows 10/11, Microsoft 365 applications, laptops/desktops, peripherals, VPN, network connectivity, and user profiles
• Support global enterprise accounts, ensuring timely resolution of incidents and service requests in accordance with agreed SLAs and OLAs
• Troubleshoot and support VDI and virtual desktop environments, including technologies such as Citrix and Azure Virtual Desktop, where applicable
• Manage user and device-related activities using technologies such as Active Directory, Microsoft Entra ID, Microsoft Intune, and Microsoft Configuration Manager (SCCM)

What you need

• 5–6 yrs of experience
• Windows
• Active Directory
• Office 365
• Troubleshooting
• ITIL
• Intune
• Any graduate

Good to have

• Root cause analysis
• Azure
• Network security
• SOP writing