SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online

About the role

We are seeking a highly skilled MTR & Digital Signage Support Engineer to support a global enterprise environment. This role focuses on delivering 24x7 L2/L3 support, operational excellence, proactive monitoring, and end-user experience optimization for Microsoft Teams Rooms and Appspace platforms.

What you'll do

• Provide L2/L3 support for Microsoft Teams Rooms across global sites
• Ensure 24x7 operational coverage with SLA/OLA adherence
• Perform proactive health checks for critical rooms
• Troubleshoot room accounts, AV peripherals, and Teams issues
• Manage incidents, problems, and changes via ServiceNow

What you need

• ServiceNow
• SOP writing
• Branding
• Any graduate