SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online

About the role

The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support for Microsoft Teams and associated platforms. This position is pivotal in ensuring seamless operations, troubleshooting complex incidents, and enhancing customer satisfaction through effective resolution strategies.

What you'll do

• Provide Advanced Technical Support For Microsoft Teams And Microsoft Teams Ev
• Collaborate With Cross-Functional Teams To Resolve Escalated Technical And Security Issues, Ensuring Compliance With Quality Standards And Company Policies
• Update And Manage The Knowledge Base, Contributing To The Training Of New Team Members And Coaching Analysts To Enhance Team Performance And Service Delivery
• Resolve Complex Support Tickets Within Agreed Slas, Ensuring Operational Continuity And Maintaining A Robust Security Posture Across Microsoft Teams And Sharepoint Online
• Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Effectively Mitigating Security Threats

What you need

• Root cause analysis
• Any graduate

Good to have

• Office 365