SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online

About the role

The Zoom Support L2 Engineer is responsible for providing Level 2 operational and technical support for Zoom Unified Communications and Collaboration (UCC) services, including Zoom Meetings, Zoom Phone, Zoom Chat, Zoom Rooms, Zoom Webinars, and associated collaboration platforms.

What you'll do

• Incident & Service Request Management Provide Level 2 support for Zoom Meetings, Zoom Phone, Zoom Chat, Webinars, and collaboration services
• Troubleshoot and resolve meeting, audio, video, connectivity, and user access issues
• Handle incidents, service requests, and change activities through ITSM platforms such as ServiceNow
• Participate in major incident investigations and escalation management activities
• Zoom Administration Perform user provisioning, licensing, and RBAC role administration

What you need

• 4–7 yrs of experience
• Python
• ServiceNow
• AWS
• Root cause analysis
• Azure
• Voice process
• Any graduate

Good to have

• CI/CD
• PowerShell
• Firewalls
• SOP writing
• Telecom