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SeniorAdministrator - NetApp FAS, EMC Isilion

HCLTech·Chennai

Pay not statedJunior levelFull-time
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About the role

Provide 24x7 operational support for O365 Cloud Drive services (OneDrive, SharePoint Online), CTERA for EFSS, BOX or similar cloud drives.• Perform restore and address sync issues by interacting with global customers• Monitor system performance, availability, and ensure adherence to SLA commitments.• Manage incidents, service requests, and problem tickets using ServiceNow.• Perform L1/L2 troubleshooting for issues related to file access, sync errors, permissions, and storage configuration.•…

What you'll do

  • Provide Tier 2/3 support to large customer base (agents) who use One Drive
  • Display multi-tasking expertise and patience to troubleshoot critical issues under pressure

What you need

  • ServiceNow
  • Ticketing tools
  • Python
  • Root cause analysis
  • Office 365
  • Ansible
  • Any graduate

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