SeniorAdministrator - NetApp FAS, EMC Isilion

About the role

Provide 24x7 operational support for O365 Cloud Drive services (OneDrive, SharePoint Online), CTERA for EFSS, BOX or similar cloud drives.• Perform restore and address sync issues by interacting with global customers\\r\

What you'll do

• Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage
• Identify opportunities for automation and implement using scripts and other automation tools
• Monitor system performance, availability, and ensure adherence to SLA commitments.• Manage incidents, service requests

What you need

• ServiceNow
• Ticketing tools
• Root cause analysis
• Office 365
• Ansible
• Any graduate