SeniorAdministrator - NetApp FAS, EMC Isilion

HCLTech·Nagpur

Pay not statedJunior levelFull-time

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About the role

Provide 24x7 operational support for O365 Cloud Drive services (OneDrive, SharePoint Online), CTERA for EFSS, BOX or similar cloud drives.• Perform restore and address sync issues by interacting with global customers• Monitor system performance, availability, and ensure adherence to SLA commitments.• Manage incidents, service requests, and problem tickets using ServiceNow.• Perform L1/L2 troubleshooting for issues related to file access, sync errors, permissions, and storage configuration.•…

What you'll do

Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage
Identify opportunities for automation and implement using scripts and other automation tools

What you need

ServiceNow
Ticketing tools
Root cause analysis
Office 365
Ansible
Any graduate

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