SeniorAdministrator - NetApp FAS, EMC Isilion

About the role

The Senior Support Administrator plays a critical role in enhancing customer satisfaction by providing advanced technical support and operational excellence. This position involves troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions to ensure optimal performance of storage technologies.

What you'll do

• Provide Advanced Technical Support For Emc Isilon By Diagnosing Complex Incidents, Performing Root Cause Analysis
• Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture While Resolving Complex Tickets Within Agreed Slas
• Enhance Knowledge Management By Updating And Managing The Knowledge Base, Contributing To The Continuous Improvement Of Support Processes
• Mentor And Coach Junior Analysts, Fostering Their Development And Enhancing The Overall Capability Of The Support Team
• Ensure A Positive Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions, And Addressing Reopened Cases Promptly

What you need

• Root cause analysis
• Any graduate