SeniorAdministrator - Nutanix AHV, VMware vCenter

About the role

The Sr. Support Administrator plays a critical role in the Support & Operations team by providing advanced technical support and ensuring operational excellence. This position focuses on troubleshooting complex incidents and performing root cause analysis to enhance customer satisfaction and maintain robust system performance.

What you'll do

• Provide Advanced Technical Support And Solutions For Complex Incidents Involving Nutanix, Vmware Vsphere & Vcenter
• Conduct Root Cause Analysis And Implement Effective Solutions For Technical And Security Issues Escalated By Analysts, Ensuring Timely Resolution Within Agreed Slas
• Manage Knowledge Base Updates And Contribute To Documentation Efforts, Facilitating Continuous Improvement And Knowledge Sharing Within The Team
• Train And Mentor New Analysts, Fostering Skill Development And Enhancing Team Capabilities Through Effective Coaching And Guidance
• Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture

What you need

• VMware
• ITIL
• Root cause analysis
• Troubleshooting
• Any graduate