SeniorAdministrator - PaaS Azure, Azure IaaS, Azure DevOps

About the role

As a Senior Administrator in Support & Operations, you will play a crucial role in delivering advanced technical support and troubleshooting for Windows Azure PaaS and IaaS environments. Your expertise will be vital in executing root cause analysis and implementing effective solutions, ultimately enhancing customer satisfaction and ensuring operational excellence.

What you'll do

• Provide Advanced Technical Support For Windows Azure Paas And Azure Iaas Environments
• Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Security Posture
• Develop And Maintain Knowledge Base Articles And Manage Updates, Contributing To The Continuous Improvement Of Support Processes And Training Initiatives For New Analysts
• Implement Infrastructure As Code (Iac) Solutions Using Terraform And Azure Resource Manager (Arm) Templates To Automate Deployment And Management Processes
• Foster Positive Customer Experiences By Achieving First Call Resolution, Minimizing Rejected Resolutions

What you need

• Azure
• Terraform
• Kubernetes
• ITIL
• Root cause analysis
• Any graduate