SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure

About the role

The Senior Administrator in Support and Operations plays a crucial role in delivering advanced technical support and operational excellence within the organization. This position is responsible for troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions, all while ensuring adherence to quality standards and regulatory requirements.

What you'll do

• Provide Advanced Technical Support By Utilizing Kubernetes And Ansible To Troubleshoot Complex Incidents And Implement Effective Solutions For Technical And Security…
• Conduct Root Cause Analyses On Escalated Support Tickets, Ensuring Timely Resolution And Adherence To Agreed Slas
• Lead Knowledge Management Initiatives By Updating And Managing The Knowledge Base, And Provide Training And Coaching To Junior Analysts To Foster Skill Development
• Resolve Complex Support Tickets Within Defined Slas, Ensuring A Seamless Operational Flow And Maintaining A Strong Security Posture Through Proactive Monitoring And…
• Enhance Customer Experience And Csat Metrics By Achieving High First Call Resolution Rates And Minimizing Case Reopens

What you need

• Kubernetes
• Ansible
• Azure
• Linux
• Root cause analysis
• Any graduate