SeniorAdministrator - SailPoint IdentityNow, Java, SailPoint FAM

About the role

The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex issues, conducting root cause analysis, and ensuring a superior customer experience. The role is pivotal in maintaining security standards and operational integrity while fostering knowledge sharing and team development.

What you'll do

• Provide Advanced Technical Support For Sailpoint Identitynow And Sailpoint Fam By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve…
• Collaborate With Cross-Functional Teams To Address Escalated Incidents, Ensuring Timely Resolution Within Agreed Slas And Maintaining A High Standard Of Operational…
• Enhance Team Capabilities By Conducting Training Sessions For New Analysts And Updating The Knowledge Base To Reflect Best Practices And Lessons Learned From Previous…
• Monitor And Analyze Complex Support Tickets, Ensuring Efficient Ticket Resolution Processes And Reducing The Number Of Reopened Cases To Improve Customer Satisfaction
• Drive Initiatives To Ensure A Positive Customer Experience By Achieving First Call Resolution Metrics And Proactively Identifying And Mitigating Potential Security…

What you need

• Java
• IAM
• Root cause analysis
• Any graduate

Good to have

• ITIL