SeniorAdministrator - ServiceNow,JavaScript

About the role

The ServiceNow functional consultant (FC)is responsible for recommending, coordinating and delivering solutions to user stores/enhancements within agreed delivery timelines on the ServiceNow platform. The Service Now FC will document functional requirement specification (FRS) , estimate work efforts, perform requirement gathering, suggest possible solutions with or without customization depending on the complexity of the user stories.

What you'll do

• Successfully plan, execute, monitor, control, and close all scrum tasks related to configuration and implementation of all aspects of the ServiceNow platform. 2. Provide…
• Working closely with the pre-sales team is involved in delivering documentation through all stages of a project’s lifecycle
• Provide documentation and get signoff of FRS, coordinate with developers and drive the user stories end to end till closure 3
• Manage one or more customer as a single point of contact and first level escalation for both one time and runtime issues. 5
• Develop, maintain, and execute reports to ensure system operation meets performance targets. 8

What you need

• 5–9 yrs of experience
• JavaScript
• ServiceNow
• System design
• Agile
• Business analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Data privacy