SeniorAdministrator - SolarWinds, Python

About the role

The Sr. Administrator for Tools & Automation plays a crucial role in providing advanced technical support and troubleshooting within the organization. This position is essential for ensuring a seamless operational environment and maintaining a strong security posture, ultimately contributing to positive customer feedback and satisfaction.

What you'll do

• Provide Advanced Technical Support And Troubleshooting For Solarwinds Ncm And Powershell, Ensuring Compliance With Quality Standards And Regulatory Requirements
• Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues Efficiently
• Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture
• Drive Customer Satisfaction Through Effective First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases
• Advanced Proficiency In Solarwinds Ncm And Powershell For System Administration And Automation

What you need

• Python
• Root cause analysis
• PowerShell
• Any graduate

Good to have

• ITIL