SeniorAdministrator - SolarwindsNPM, PowerShell, Python

About the role

The Sr. Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to ensure a high level of customer satisfaction.

What you'll do

• Provide Advanced Technical Support By Utilizing Solarwinds Npm To Monitor Network Performance, Diagnose Issues
• Develop And Execute Powershell Scripts To Automate Routine Tasks, Streamline Operations, And Improve Efficiency In Troubleshooting Processes
• Analyze Complex Incidents Escalated By Analysts, Conduct Thorough Root Cause Analysis
• Collaborate With Cross-Functional Teams To Manage And Resolve Complex Support Tickets Within Agreed Slas, Ensuring Seamless Operations And Enhanced Security Measures
• Contribute To Value-Added Initiatives Such As Updating And Managing Knowledge Bases, Providing Training To New Team Members

What you need

• Python
• PowerShell
• Root cause analysis
• ITIL
• Any graduate