SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN

About the role

The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing solutions that enhance customer satisfaction. The role requires a strong command of VMware technologies and a commitment to continuous improvement in operational processes.

What you'll do

• Provide Advanced Technical Support For Vmware Vsphere And Vcenter By Diagnosing And Resolving Complex Incidents
• Conduct Root Cause Analysis For Escalated Issues Related To Vmware Vsan And Aria Monitoring Tools
• Facilitate Knowledge Base Updates And Management, Contributing To The Training And Coaching Of Junior Analysts To Enhance Team Capabilities And Operational Efficiency
• Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams
• Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Addressing Security Threats Proactively

What you need

• VMware
• ITIL
• Troubleshooting
• Root cause analysis
• Any graduate