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SeniorAnalyst - English, Spanish, Windows

HCLTech·Chennai

Pay not statedJunior levelFull-time
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About the role

As a Sr Analyst in the Support & Operations work area, you will play a crucial role in delivering exceptional Level 1 remote desktop support for Spanish-speaking customers. Your expertise in troubleshooting and resolving technical issues will directly impact customer satisfaction and operational efficiency.

What you'll do

  • Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Using Windows Tools
  • Adhere To Quality Standards For Voice And Accent, Ensuring Clear Communication In Spanish While Meeting Regulatory

What you need

  • Windows
  • Troubleshooting
  • Hardware
  • Any graduate

Good to have

  • ITIL

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