SeniorAnalyst - English, Spanish, Windows

About the role

The Service Desk Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to escalate complex issues and ensure a high level of customer satisfaction.

What you'll do

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems
• Respond to requests for technical assistance in person, via phone, or electronically
• Diagnose and resolve technical hardware and software issues
• Follow up with customers to ensure issues have been resolved
• Log all help desk interactions and track issues through to resolution

What you need

• 1–2 yrs of experience
• Windows
• Hardware
• Troubleshooting
• TCP/IP
• ITIL
• Networking
• Diploma or B.Tech or B.E. or B.Sc or BCA