SeniorEngineer - Access/Rights Management Tool, Microsoft Windows

About the role

As a Senior Engineer in Support & Operations, you will play a vital role in maintaining and enhancing our global account management systems. Your expertise in Windows PC management and client support will ensure high-quality service delivery while optimizing operational efficiency. You will collaborate with cross-functional teams to address client needs, troubleshoot issues, and guide junior developers, ultimately contributing to the organization's success.

What you'll do

• Maintain And Enhance Global Account Management Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests
• Provide Comprehensive Client Support By Monitoring Requirements, Presenting Data, And Resolving Tickets
• Create And Enhance Documentation For Capability Maturity Model Integration (Cmmi) Processes And Client Specifications
• Offer Technical Guidance And Mentorship To Junior Developers, Fostering Their Growth And Enhancing Team Productivity Through Knowledge Sharing And Best Practices
• Proficient In Global Account Management Processes And Windows Pc Support

What you need

• Windows
• Any graduate

Good to have

• ITIL