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SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCLTech·Nagpur

Pay not statedJunior levelFull-time
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About the role

RDS (Remote Desktop Support)- EnglishHelpdesk Specialist – RDS (Remote Desktop Support)- English\\\\r\\\

What you'll do

  • Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork
  • Work closely with I.M. support staff to obtain technical knowledge and to permanently solve problems
  • Providing expert input to the service requirements definition process, writing and/or reviewing documentation describing Level 1, 2 and 3 Services
  • Ensure customer service goals are met.\\\\r\\\
  • Communicate comfortably and effectively with customers and management\\\\r\\\

What you need

  • Windows
  • Customer service
  • Problem solving
  • ITIL
  • Any graduate

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