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SeniorEngineer - XenDesktop, Citrix Machine Creation Services (MCS)

HCLTech·Chennai

Pay not statedJunior levelFull-time
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About the role

The Engineer in Support & Operations will be responsible for the administration, monitoring, troubleshooting, and maintenance of Citrix Virtual Apps & Desktops (XenDesktop) environments, with a strong focus on Machine Creation Services (MCS). The role involves providing operational support, resolving incidents, supporting image management activities, and ensuring service availability in line with business SLAs.

What you'll do

  • Provide L1/L2 operational support for Citrix XenDesktop environments
  • Administer and support Machine Creation Services (MCS) catalogs and desktop delivery infrastructure
  • Perform image updates, machine catalog maintenance, and desktop provisioning activities
  • Troubleshoot desktop launch issues, profile issues, logon delays, and application access problems
  • Monitor Citrix infrastructure health and address performance-related alerts

What you need

  • Active Directory
  • Troubleshooting
  • Windows Server
  • VMware
  • Ticketing tools
  • ServiceNow
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • Azure
  • PowerShell
  • SOP writing

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