Service Consultant - Xstore POS (Level 2)

About the role

We are looking for a highly skilled Service Consultant - Xstore POS to join our dynamic L2/L3 support team. This position is ideal for someone with experience in managing and troubleshooting Xstore POS systems and providing efficient support to end-users.

What you'll do

• Troubleshoot Xstore POS Issues: Provide technical support for Xstore POS systems (both L2 and L3 levels) to resolve system issues related to transactions
• System Configuration & Maintenance: Assist in the configuration and maintenance of Xstore systems, including setup, upgrades, and patches
• User Training and Documentation: Develop and maintain user guides, knowledge base articles
• Support Documentation: Maintain detailed records of troubleshooting efforts, issue resolutions, and changes made to the system

What you need

• 2–4 yrs of experience
• POS
• SQL
• Troubleshooting
• Java
• CRM
• JIRA
• BBA or B.Tech or B.E. or B.Sc or BCA

Good to have

• Windows Server
• Learning and development
• Hibernate
• Linux
• Root cause analysis