Service Delivery Analyst

About the role

In short, we’re transforming the meetings and events industry through innovative technology that powers human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation?

What you'll do

• In This Role, You Will: Project & Program Management Independently own and manage Event Projects for dedicated Enterprise clients
• Act as the primary point of coordination between the client, the Project Manager, and cross functional teams (Sales, Creative, Technology), ensuring on-time, on-scope
• Track project time and status rigorously in the Salesforce repository system, maintaining transparency on delivery health and utilization
• Follow and continuously improve delivery process and quality standards, treating each engagement like a professional services project with defined deliverables and…
• Develop custom reports and dashboards based on client requirements, using data analysis to identify trends, flag risks

What you need

• 1–2 years in data & business analytics
• Dashboarding
• Data analysis
• Salesforce
• Any graduate