Service Delivery Director (DPO)

About the role

We are looking for a seasoned General Manager – Operations & Delivery to lead end-to-end service delivery across SAP, Finance & Accounting (F&A), ITSM, and digital operations. This role will own delivery outcomes, customer relationships, and commercial performance for a global portfolio, ensuring high-quality execution, strong governance, and continuous business growth.

What you'll do

• Own end-to-end delivery across multi-domain managed services engagements
• Ensure adherence to SLA, KPI, CSAT, and contractual commitments
• Lead transition and stabilization of services (T&M → Managed Services)
• Drive operational excellence, standardization, and risk management
• Act as primary executive interface for customer stakeholders (CxO / Customer leadership)

What you need

• 18–25 yrs of experience
• LLMs
• ERP
• Record to report
• Accounts payable
• Accounts receivable
• Cross-selling
• Any graduate

Good to have

• SAP FICO