Service Delivery Director

About the role

The Program/Service Delivery Director is responsible for providing strategic leadership, governance, and end-to-end delivery oversight for multiple SAP and Non-SAP programs. The role ensures successful execution of business objectives, stakeholder alignment, financial management, risk mitigation, and delivery excellence while driving customer satisfaction and business growth.

What you'll do

• Lead multiple projects/workstreams as a unified program and ensure successful delivery against scope, schedule, budget, and quality objectives
• Define program governance, operating model, reporting structures, and executive communication plans
• Manage client relationships, steering committees, and executive stakeholder engagements
• Identify, manage, and mitigate program risks, issues, dependencies, and escalations
• Ensure alignment between business objectives, technology strategy, and delivery execution

What you need

• 15–20 yrs of experience
• SAP
• ERP
• Any graduate