Service Delivery Director

About the role

This role is accountable for driving operational excellence, ensuring client commitments are consistently met, and embedding a culture of continuous improvement across delivery teams. The individual leads escalation management, fosters innovation, and utilizes data-driven insights to optimize service quality and operational efficiency.

What you'll do

• Manage project scope, detailed work breakdown structures, milestones, and project budgets
• Lead the Oracle EBS R12 implementations, upgrades, migrations, rollouts, and production support along other non-oracle applications too
• Coordinate cross-functional teams across Finance, Supply Chain, Procurement, and Boundary / integration applications.Track and mitigate project risks, issues
• Act as the main bridge between technical, functional/configuration, DBA teams, business stakeholders
• Work with different teams for business requirements , help/assist to provide right thoughts about scope to ensure the solution, commercials are justifiable

What you need

• 15–27 yrs of experience
• Oracle Fusion
• Data visualisation
• ERP
• Agile
• JIRA
• Power BI
• Any graduate

Good to have

• Lean
• Kaizen
• Tableau