Service Delivery Director

About the role

This role is accountable for driving operational excellence, ensuring client commitments are consistently met, and embedding a culture of continuous improvement across delivery teams. The individual leads escalation management, fosters innovation, and utilizes data-driven insights to optimize service quality and operational efficiency.

What you'll do

• Program Leadership & Governance
• Lead end-to-end delivery of complex Transition and Transformation programs across Infrastructure and Applications
• Manage scope, schedules, budgets, resources, risks, dependencies, milestones, deliverables, and benefits realization
• Track performance against approved baselines and drive timely corrective actions
• Ensure delivery aligns with contractual commitments, business objectives, and governance standards

What you need

• 20–30 yrs of experience
• Agile
• ERP
• LLMs
• MS Project
• JIRA
• Confluence
• B.Tech or B.E. or BBA

Good to have

• ServiceNow
• Power BI
• Azure
• ITIL
• Portfolio management