Service Delivery Director (SDD)

About the role

The Service Delivery Manager is a pivotal role responsible for the profitability and overall success of engagements within the organization. This position focuses on managing service delivery excellence, driving process improvements, and ensuring customer satisfaction while implementing strategic initiatives aimed at optimizing profit margins.

What you'll do

• Lead Process Improvement Initiatives By Implementing Automation And Lean It Methodologies, Driving Compliance And Reducing Human Error In Service Delivery
• Strategize And Oversee Program And Delivery Management To Ensure All Deliverables Align With Profitability Targets And Contractual Obligations
• Mentor And Develop Team Members, Fostering Engagement And Retention Through Tailored Professional Development Plans And Growth Opportunities
• Enhance Customer Engagement And Satisfaction By Proactively Addressing Concerns, Managing Escalations, And Ensuring Adherence To Service Level Agreements
• Drive The Upskilling Of Resources Through The Establishment Of Internal Academies And Training Programs To Cultivate Talent And Support Career Progression

What you need

• Lean
• Employee engagement
• Any graduate

Good to have

• Six Sigma
• ITIL