Service Delivery Lead - Operations Management

About the role

As a Service Delivery Lead, you will report to the Delivery Engagement Lead. Your primarily role is to oversee the functioning of Network Circuit Provisioning and Activation service delivery operations for a B2B Managed Networks Provider. This is a hands-on Operational/Delivery role within the Service Delivery lifecycle of Managed Networks services.

What you'll do

• Responsible and accountable for the successful Service Delivery of the Function (Provisioning / Activation) as defined in the contract / scorecard
• Design and implement strategic plans to drive success of the Function
• Integrate resources, staffing and development requirements, ensuring adherence to volume demand and capacity management
• Integrate future operating model changes based on projected technology/service improvements
• Improve overall productivity through effective business process improvement methods (Six Sigma, BPM Levers) and through effective deployment of resource utilization

What you need

• Six Sigma
• Reporting
• Process management
• Process improvement
• Team management
• Documentation
• Any graduate

Good to have

• Data analysis
• ITIL
• Data visualisation
• Power BI
• Tableau
• Qlik