Service Delivery Leader

About the role

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

What you'll do

• Own the end-to-end performance of the function across service, quality, productivity, financials, workforce, risk, and stakeholder outcomes
• Translate enterprise priorities into annual business plans, operating strategies, budgets, capacity plans, and measurable goals
• Lead a large, multi-layered organization through Service Delivery Managers, Deputy Managers, Supervisors, and operational teams
• Ensure delivery against SLAs, KPIs, quality standards, customer commitments, and regulatory or business-control requirements
• Drive Open Enrollment and peak-season readiness across staffing, training, technology, capacity, governance, and contingency planning

What you need

• 15–27 yrs of experience
• Talent management
• Six Sigma
• Root cause analysis
• Employee engagement
• Any graduate