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Service Delivery Manager

Airbus·Bengaluru

Pay not stated10–18 yrsFull-time
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About the role

Are you passionate about IT & its application to Engineering & PLM, experienced in Project & People management, software development techniques and convinced by the business added value of the digitalization of Engineering & PLM Domain functions.In the frame of Airbus Digital journey, the objective being to transform the company and to prepare it for the future.

What you'll do

  • Hold the full responsibility to drive the service delivery in the right direction to achieve success
  • Takes proactive action to ensure stable and secure applications and IT infrastructure to avoid potential service disruptions
  • Define and implement Service Level Agreements (SLAs) to ensure the right level of support execution
  • Own and manage service delivery OLA/SLA achievement with high level of customer satisfaction
  • Monitor overall performance of services and timelines

What you need

  • 10–18 yrs of experience
  • Agile
  • ITIL
  • B.Tech or B.E.

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