Service Delivery Manager

About the role

In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way.

What you'll do

• Define, implement, and lead strategic initiatives for Application Management Services (AMS), Quality Assurance (QA) and Service Enablement (SE)
• Establish and govern robust AMS quality frameworks, overseeing all QA activities (e.g., functional, performance, security testing) to ensure application integrity
• Apply acquired expertise to analyze and solve complex problems within the AMS domain, especially those without clear precedents
• Enhance AMS team capabilities through training and process improvements, foster a proactive quality culture
• Act as the organizational subject matter expert in AMS QA and SE, providing authoritative guidance and resolving complex, unprecedented challenges

What you need

• 12–22 yrs of experience
• Six Sigma
• Agile
• ITIL
• Root cause analysis
• Any graduate